Web Order Services offers your customers ease when ordering your products from your website. Some folks like to order over the phone rather than going through a long process of ordering online. Persons with difficulty manipulating a computer and/or a keyboard or mouse will like this added service. If you are not set up for online phone orders, we can take the call and go onto your website and place the order for your client while they are on the phone with us.
- Live telephone Order Taking service operates 24 hours daily answering calls and taking messages. Learn more about our 24/7 dispatching and its importance.
- Computer Technology is utilized to handle data and call traffic for accuracy and dependability.
- Report features help us to stand apart from the rest. We have many delivery options available for delivering messages and orders to you and/or your shipping facility.
Relay’s Experience, Training, & Attention to Detail in programming your account ensures every call we answer is handled exactly how you wish.
Order Entry Technology
The first image a customer has of your company is provided by an Order Entry TeleMessaging Attendant. Our company prides itself on having a professional staff who are specially trained, one on one, to know every customer’s business and product line, and the use of state-of-the-art equipment to process orders and maintain a complete database.
Order Entry Technology also offers:
- Customized data and text script inserted for our order taking staff to read aloud to a caller as an order is being placed. Up-sell and cross-sell options with multiple scripting screens are used extensively.
- Automatic calculations of dollar amounts, applicable taxes, shipping charges, and quantity discounts allow our order takers to process your orders quickly, correctly and efficiently.
- Special "Help Desk" features provide our operators with the ability to answer any question a customer may ask. Updates and changes to this information can be made at any time by down loading directly or by manual data entry.
- Special attention to staff familiarization with your company and your products allow our order takers to encourage your customers to take advantage of other products and services you offer.
- Credit Card Transactions on-line – verifying and authorizing credit card purchases for American Express, Master Card, Visa, Discover Card, Diner’s Club.
- Our system can automatically generate form letters to your customers, as well as print packing slips or invoices for your fulfillment purposes.
- Our software can create customized management reports allowing you to analyze your customer base and advertise more effectively.
- Your orders and reports can be accessed directly via modem with password protection using our computerized Bulletin Board; or, information can be transmitted daily via optional fax service.
Let RELAY COMMUNICATIONS CENTER become your Order Entry Department.
- Relay links directly to the “Order Form” of a client’s web site for immediate data entry, credit card charging, and order fulfillment.
- Relay can maintain a separate data base including pricing, inventory lists, shipping and handling fees, Q&A scripts, and other specially requested information.
From your caller looking to place an order or for help with an existing order to getting the packages there.
Ship your products - Process phone orders - Handle important calls with formula scripts for ease in call handling - Relay can customize your account(s) to help meet your communication and service needs. When you turn to All Island Call Center, you will get getting all of the professional answering services available.